01
Where we ship
We ship to every EU country, the UK, Switzerland and Norway. We don’t ship further than that yet.
02
Delivery times
Region
Working days
Under €150
Portugal
1–2
€8
Spain
2–3
€8
Rest of the EU
2–5
€8
UK, Switzerland, Norway
3–6
€15
Orders placed before 13:00 Lisbon time leave the same day. Orders placed at the weekend leave on Monday.
03
Costs
Shipping is free on orders over €150. Below that it costs €8 within the EU and €15 to the UK, Switzerland and Norway. You see the exact amount at checkout, before you pay.
04
Duties and taxes
EU orders carry no extra charges. For the UK, Switzerland and Norway, duties and import VAT are paid at checkout, so the courier asks for nothing at the door.
05
Tracking
You get a tracking link by email when the parcel leaves Porto. If it hasn’t moved in three working days, write to hello@ostra.example and we chase it.
06
Packaging
Recycled cardboard, paper tape and a printed receipt. No tissue, no plastic, no inserts.